H3C Technologies H3C Intelligent Management Center - Manual (Page 67)

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• Name—Enter a name (up to 32 characters long) for the knowledge/question type. This name
will appear as a category in the Category list in the Knowledge Base Management or
Question Bank Management dialog box. For instance, if you enter “software” as a
knowledge/question type name, “software” is then set as a category that users can use when
creating knowledge/question records about a software issue.
• Category—Set the category of the knowledge/question type. The options are: Share for all,
Only for knowledge base, and Only for question bank.
• Description—Enter a description (up to 127 characters long) for the knowledge/question
types.
4. Click OK.
Matching Rules Management
Adding/Modifying a Matching Rule
Configuring matching rules allows operators to generate CI relations in bulk instead of manually adding
them one by one. The procedures for adding matching rules are similar to the procedures for modifying
matching rules, except that you cannot select CI Type A/B when you modify a matching rule. The
following section takes adding a match rule for an example.
1. In Service Desk, click the CMDB Management node in the navigation pane to expand it, and then
double-click the Management folder to expand it if it is not already expanded.
2. Double-click on Matching Rules.
The Matching Rules tab opens in the task pane.
3. Click Add/Modify. The Add/Configure Matching Rule dialog box appears, as shown in Figure
36 .
4. Configure the matching rule and click OK.