PLANET WNAP-3000PE - Manual (Page 70)

Appendix A
Troubleshooting
Problem 1: Can't connect to the WNAP-3000PE to configure it.
Solution 1: Check the following:
• The WNAP-3000PE is properly installed, LAN connections are
OK, and it is powered ON. Check the LEDs for port status.
• Ensure that your PC and the WNAP-3000PE are on the same
network segment. (If you don't have a router, this must be the
case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
• You can use the following method to determine the IP address of
the WNAP-3000PE, and then try to connect using the IP address,
instead of the name.
To Find the Access Point's IP Address
4. Open a MS-DOS Prompt or Command Prompt Window.
5. Use the Ping command to “ping” the WNAP-3000PE. Enter ping
followed by the Default Name of the WNAP-3000PE.
e.g.
ping PL003318
6. Check the output of the ping command to determine the IP
address of the WNAP-3000PE.
If your PC uses a Fixed (Static) IP address, ensure that it is using an
IP Address which is compatible with the WNAP-3000PE. (If no DHCP
Server is found, the WNAP-3000PE will default to an IP Address and
Mask of 192.168.0.228 and 255.255.255.0.) On Windows PCs, you
can use Control Panel-Network to check the Properties for the
TCP/IP protocol.
Problem 2: My PC can't connect to the LAN via the WNAP-3000PE.
Solution 2 Check the following:
• The SSID and WEP settings on the PC match the settings on the
WNAP-3000PE.
• On the PC, the wireless mode is set to "Infrastructure"
• If using the Access Control feature, the PC's name and address
is in the Trusted Stations list.
• If using 802.1x mode, ensure the PC's 802.1x software is config-
ured correctly.
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