Epson WorkForce DS-6500 Document Scanner - Manual (Page 80)

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Uninstall Your Scanner Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Scanner Software
Uninstalling Scanner Software - Mac
Parent topic: Solving Problems
Uninstalling Scanner Software
You can uninstall and then re-install your scanner software to solve certain problems.
1. Turn off the scanner.
2. Disconnect any interface cables.
3. Do the following to uninstall each of your scanning software programs and follow any on-screen
instructions:
• Windows 10 : Click and select (Settings) > Apps > Apps & features . Select the scanner
software program and right-click Uninstall .
• Windows 8.x : Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features . Select the scanner software program and right-click Uninstall/Change .
• Windows 7 or Windows Vista : Open the Windows Control Panel utility. Select Programs and
Features . (In Classic view, select Programs and click Uninstall a program .) Select the scanner
software program and click Uninstall/Change .
4. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
Uninstalling Scanner Software - Mac
In most cases, you do not need to uninstall your scanner software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your scanner software as
described here.
1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product.
2. Follow the instructions on the screen to install the Uninstaller utility.