Where to get help – Epson WorkForce DS-6500 Document Scanner User Manual
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3.
Quit all applications currently running on your Mac.
4.
Double-click the
Uninstaller
icon.
5.
In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
6.
Click
Uninstall
.
7.
Follow the on-screen instructions to uninstall the software.
8.
To reinstall your scanner software, see the
Start Here
sheet for instructions.
Note:
If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic:
Uninstall Your Scanner Software
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at
(U.S.),
(Canada), or
(Caribbean) and select your product for solutions to common problems with your
product. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
Then call:
• U.S.: (562) 276-4300, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday