Solve a problem, Jams and paper-feed issues, Clear a paper jam – HP ENVY Inspire 7255e All-in-One Color Printer with Free HP+ Upgrade Eligibility User Manual
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Solve a problem
8
This section suggests solutions to common problems.
If the suggestions do not solve the problems, try getting help using one of the support services, see HP
support.
You can also get help from the HP Smart app and printer control panel.
●
HP Smart: Provides alerts for printer issues (jams and other problems), links to help content, and options
to contact support for additional assistance. For more information, see
Use the HP Smart app to print,
●
Printer control panel: Touch the Help button
to access the Help menu, contextual help, and also
animations for some tasks.
Jams and paper-feed issues
This topic helps you troubleshoot jams and paper-feed issues.
Clear a paper jam
Paper jams can occur in several locations inside the printer.
CAUTION:
To prevent possible damage to the printhead, clear paper jams as soon as possible.
To clear a paper jam from the main tray
1.
Open the main tray.
Solve a problem
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