HP ENVY Inspire 7255e All-in-One Color Printer with Free HP+ Upgrade Eligibility - Manual (Page 69)

– From the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your
printer is currently connected. Make sure that the printer is connected to the same network as
your computer or mobile devices.
● Use an HP online troubleshooting tool to solve your printer issues.
Fix Wi-Fi Direct connection
1. Check the printer to confirm that the Wi-Fi Direct is turned on:
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch Wi-Fi Direct
.
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
4. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit hp.com/go/mobileprinting .
Printer hardware issues
Complete the following steps to resolve printer failure problems:
The printer shuts down unexpectedly
● Check the power and power connections.
● Make sure the printer's power cord is connected firmly to a functioning power outlet.
Printhead alignment fails
● If the alignment process fails, make sure you have loaded unused, plain white paper into the main tray. If
you have colored paper loaded in the main tray when you align the printhead, the alignment fails.
● If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor. To clean the printhead, see Maintain the printhead and cartridges .
● If cleaning the printhead does not solve the problem, contact HP support. Go to hp.com/support . This
website provides information and utilities that can help you correct many common printer problems.
If prompted, select your country/region, and then click All HP Contacts for information on calling for
technical support.
The printer shuts down unexpectedly
● Check the power and power connections.
● Make sure the printer's power cord is connected firmly to a functioning power outlet.
Resolve printer failure
1. Press the Power button to turn off the printer.
2. Unplug the power cord, and then plug in the power cord again.
Fix Wi-Fi Direct connection 61