HP ENVY Inspire 7255e All-in-One Color Printer with Free HP+ Upgrade Eligibility - Manual (Page 70)

3. Press the Power button to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP support. For
more information about contacting HP support, see HP support .
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network configuration page
If the printer is connected to a network, you can print a network configuration page to view the network
settings for the printer and a list of networks detected by your printer. The last page of the report includes
a list of all detectable wireless networks in the area, along with signal strength and the channels being used.
This might help you select a channel for your network which is not heavily used by other networks (which will
improve network performance).
The IP address is set back to the Automatic mode.
NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printer
should be turned on. If it is off, the list is not displayed.
You can use the network configuration page to help troubleshoot network connectivity problems. If you need
to call HP, it is often useful to print this page before calling.
Print quality report
Print quality problems can have many causes-software settings, a poor image file, or the printing system
itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if
the printing system is working correctly.
Wireless test report
When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer
wireless connection. The report shows the results of the tests. If an issue is discovered, the issue along with
a message how to fix it is provided on the report. Some key wireless configuration details are provided at the
bottom section of the report.
Web access test report
Print the web access report to help identify internet connectivity issues which can affect Web Services.
62 Chapter 8 Solve a problem