Oki 56801 - Manual (Page 105)

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A communication error occurs during reception and a report is
printed out.
• The received file is not of a format supported by this
machine.
Data is sent from an email client on a PC to the Fax machine, but
the reception has failed.
• Is the TIFF format used supported by this Internet Fax?
• If only a text has been sent, it will not be printed out unless
the TEXT PRINT setting is ON.
• Some email clients send email using unusual formats which
this fax machine cannot receive.
The fax machine prints out a large number of meaningless
characters.
• It may be printing out a file format that the machine cannot
decode. If this occurs, ask the sender to resend the fax using
TEXT only format.
Communication errors occur, and service code F078 is given
each time.
• The POP server password or user ID may be wrong, causing
the server to return authentication errors.
Can PDF files be received?
• PDF files can be sent but cannot be received.
Authentication - Unable To Send Global E-mails
Symptom
The machine can receive emails from both inside a local net-
work, and globally from outside a local network. It can send
emails to anyone on the local network, but it cannot send emails
to anyone outside the local network.
Cause
If all of the parameters on the T.37 have been configured prop-
erly, the problem may be that the mail server requires “authenti-
cation” as most mail servers can be configured to require
authentication. If this is enabled on the mail server, it will pre-
vent the machine from sending any global email, since the Oki
T.37 card does not currently support this feature.
Resolution
Any changes to allow the machine to send global emails would
have to be made at the mail server itself. The network adminis-
trator needs to configure the mail server not to require authenti-
cation from the IP address the machine has been assigned. The
administrator may not want to do this for security reasons, but it
is the only method available that allows the machine to send
emails outside of the local LAN.
Additional Info
Many networks today use Microsoft Exchange as their mail
server, with authentication enabled. Microsoft does have a
white paper (Q255125) on their web site that explains how to