TRENDnet TVP-224HR - Manual (Page 110)

TVP-224HR User’s Guide
110
Solution 2:
The TVP-224HR processes the data passing through it, so it is not
transparent.
1. Use the Special Applications feature to allow the use of Internet
applications which do not function correctly.
2. If this does solve the problem you can use the DMZ function. This
should work with almost every application, but:
3. It is a security risk, since the firewall is disabled.
Note: Only one (1) PC can use this feature.
Other Problems
Power (PWR) LED is not illuminated
1. Check the power adapter connection.
2. If the power adapter or power cord is connected to the gateway, check that the
cord is securely plugged into the power socket on the rear of the console.
3. Check that the other end of the power adapter or power cord is securely
plugged into the power outlet.
4. If both ends of the power cord are properly connected and there is still no
power, the gateway might have a faulty power outlet, power adapter or cord.
5. Change to another power outlet or obtain another power adapter or cord.
LNK LED is not illuminated
1. Check that the TVP-224HR was connected correctly:
a. Powered on
b. Correctly connected
2. Make sure connectors at both ends are securely seated.
3. Check the TVP-224HR IP setting is correct
Line port LED is not illuminated when I pick up the phone.
1. Check the RJ11 telephone line to make sure it is correctly connected to both
telephone set and line port
There is no dial tone when I pick up the phone.
1. Check the Line port LED to make sure it is illuminated
2. Check the RJ11 telephone line to make sure it is connected correctly to both
phone set and line port
There is an out-of-service tone when dialing the destination phone number.
1. Check the dial plan setting (address table, hunt group table and destination
table) at the destination phone number
There is no connection tone when dialing the destination phone number
2. Check the IP network (Ethernet cable, Ethernet port and GW IP setting) is
connected correctly
3. Check the destination TVP-224HR and phone is available
Final Steps
If the procedures in this section have not solved the problem, reset the gateway several
times by turning the power on and off. If the problem still exists, contact customer
support.