Luminex xPONENT 3.1 Rev 2 - Manual (Page 133)

NOTE: If you haven’t previously saved a routine, the Export button will not
display.
Support Utility
Use the options on the Support Utility tab to create a support file to send to Luminex
Technical Support.
1. Type your name in the Name box.
2. Type your company name in the Company box.
3. Type your phone number in the Phone box.
4. Type your e-mail address in the Email box.
5. In the Comment box, type a detailed description about the problem you are
experiencing.
6. To include information about a batch, click Include Batch Info, then click the batch
name.
7. Verify the location where you want to store the file. To change the location, click Browse,
then navigate to the new folder and click OK.
8. Click Export.
9. Send an email to [email protected] and attach the support file
(xPONENTSupportFile.zip) to the email.
Shutting Down the Analyzer
1. On the Home page, click Shutdown. The Auto Maint tab opens, with System
Shutdown selected.
2. Refer to the Automated Maintenance plate depiction in the lower right of the Auto Maint
tab. Fill the well indicated in this depiction the (off-plate reagent area RB2) with a 10% to
20% household bleach and water solution.
3. Add deionized water to the RA1 reservoir.
4. Click Run.
Logging Out of the Software
To log out of xPONENT, click the Log Off icon in the upper right corner of the software
window. The Confirm Logout dialog box opens. Click OK.
NOTE: This only logs you out of the software; it does not exit the software.
Exiting the Software
Log out of the software. The System Log-in page displays. Click the Exit tab, then click Yes.
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