Holding and parking calls, 5 email mode, 6 changing your voicemail code – Avaya 15-601040 User Manual

Page 46

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1400 Series Phone User Guide

Page 46

15-601040 Issue 06d (Monday, March 19, 2012)

IP Office

5. Holding and Parking Calls

Holding a call and parking a call are two similar actions. The current caller is placed on hold and hears music on hold if
available. The table below summarizes the main differences between parking a call or holding a call.

When used to park or hold a call...

Hold

Park

... the call occupies an appearance button.

Yes

No

... the caller hears music on hold if available.

Yes

Yes

... the calls can be retrieved by other users dialing a short code.

No

Yes

... the calls recalls you automatically if your phone is idle.

Yes

Default 15

seconds

Yes

Default 5

minutes.

... can be used with conference calls.

Yes

No

... can be used to start or add calls to a conference.

Yes

No

... the call is assigned a unique ID.

No

Yes

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