Redirecting calls – Avaya 15-601040 User Manual

Page 92

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1400 Series Phone User Guide

Page 92

15-601040 Issue 06d (Monday, March 19, 2012)

IP Office

15. Redirecting Calls

This section looks at the different ways that you can redirect your calls to another phone.

·

Follow Me

Temporarily redirect all your calls to another phone that you will be sharing with that phone's normal user. This
function can be used in two ways:

·

Follow Me To
Set the follow me destination from your own phone.

·

Follow Me Here
Set the follow me destination from the phone that you want to use.

·

Forward

Forward calls to an internal or external number.

·

Forward on Busy
Forward calls when you have reached the limit of the number of calls that the phone can present to you.

·

Forward on No Answer
Forward calls if they have rung unanswered at your phone.

·

Forward Unconditional
Immediately forward calls. Forwarding to voicemail can be selected as an option.

·

Do Not Disturb

Redirect all calls to voicemail if available or otherwise to busy tone.

·

Do not disturb exception numbers can be used to allow calls from specific numbers to ignore do not disturb.

·

Twinning

Twinning is a process whereby you can have your calls ring at two different phones. You can answer calls at either
phone. There are two variants of twinning, internal twinning which uses two internal extensions and mobile
twinning which twins your internal extension with an external number.

Method

Calls Redirected

Destination

Internal

External

Group

Internal

External

Voicemail

Follow Me

Follow Me To

Follow Me Here

Forward

Forward on Busy

Forward on No Answer

Forward Unconditional

Do Not Disturb

Twinning

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