Canon imagePROGRAF iPF9400S - Manual (Page 897)

Paper rubs against the printhead Paper rubs against the printhead
Cause Corrective Action
The type of paper specified in the printer
driver does not match the type loaded in
the printer. Load paper of the same type as you have specified in the printer driver.
(See "Loading Rolls in the Printer.")
→P.541
(See "Loading Sheets in the Printer.") →P.563
Make sure the same type of paper is specified in the printer driver as you have loaded in the print-
er.
1. Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and try printing again.
Paper has been loaded incorrectly, caus-
ing it to wrinkle. Reload the paper.
(See "Loading Rolls in the Printer.")
→P.541
(See "Loading Sheets in the Printer.") →P.563
The Printhead is set too low in the Control
Panel menu. In the Control Panel menu, set Head Height to Automatic.
(See "Troubleshooting Paper Abrasion and Blurry Images.")
→P.811
You are printing on heavyweight paper or
paper that curls or wrinkles easily after
absorbing ink. When printing on Canon Heavyweight Coated Paper or other paper-based media, choose a Vac-
uumStrngth setting of Strong or Strongest in the Control Panel menu. If rubbing still occurs, in
the Control Panel menu, use a higher Head Height setting.
(See "Adjusting the Vacuum Strength.")
→P.819
(See "Troubleshooting Paper Abrasion and Blurry Images.") →P.811
When printing on CAD Tracing Paper or other film-based media, choose a VacuumStrngth set-
ting of Standard, Strong, or Strongest in the Control Panel menu. If rubbing still occurs, in the
Control Panel menu, use a higher Head Height setting.
(See "Adjusting the Vacuum Strength.")
→P.819
(See "Troubleshooting Paper Abrasion and Blurry Images.") →P.811
When printing on paper 0.1 mm (0.004 in) thick or less, choose a VacuumStrngth setting of
Weakest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher
Head Height setting.
(See "Adjusting the Vacuum Strength.")
→P.819
(See "Troubleshooting Paper Abrasion and Blurry Images.") →P.811
When you have loaded paper, the paper
you have loaded does not match the type
selected on the Control Panel. Be sure to select the correct type of paper in the Control Panel menu when loading paper.
(See "Loading Rolls in the Printer.")
→P.541
(See "Loading Sheets in the Printer.") →P.563
Since the leading edge of the paper
strongly warps upward or ripples, the
leading edge of the paper rubs against
the printhead. Set Cutting Mode to Manual on the Control Panel menu, and select Off for the paper leading
edge detection setting.
In this case, when keeping track of the amount of roll paper left, set ManageRemainRoll to Off
before loading the roll paper and then set ManageRemainRoll to On after loading the roll paper.
(See "Specifying the Cutting Method for Rolls.")
→P.554
(See "Keeping Track of the Amount of Roll Paper Left.") →P.552
The edges of the paper are dirty The edges of the paper are dirty
Cause Corrective Action
The Platen has become dirty after borderless
printing or printing on small paper. Open the Top Cover and clean the Platen.
(See "Cleaning Inside the Top Cover.")
→P.869
The type of paper as specified on the printer
does not match the type specified in the
printer driver. Make sure the same type of paper is specified on the printer as in the printer driver.
(See "Changing the Type of Paper.")
→P.545
Make sure the same paper type is specified in the printer driver as on the printer.
1.
Press the Stop button and stop printing.
2. Change the type of paper in the printer driver and try printing again.
The paper is wrinkled or warped. Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been prin-
ted on previously.
(See "Loading Rolls in the Printer.")
→P.541
iPF9400S Paper rubs against the printhead
User's Guide
Troubleshooting
Problems with the printing quality
897