HP LaserJet 5200 Printer series - Manual (Page 193)

HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.
On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with a selection of response times.
Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most on-
site agreements (for additional charges).
Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products.
This agreement is designated for sites using 25 or more workstation products, including printers,
plotters, computers, and disk drives.
Repacking the printer
If HP Customer Care determines that your printer needs to be returned to HP for repair, follow the
steps below to repack the printer before shipping it.
CAUTION Shipping damage as a result of inadequate packing is the customer’s
responsibility.
To repack the printer
1. Remove and retain any DIMMs or CompactFlash cards that you have purchased and installed
in the printer. Do not remove the DIMM that came with the printer.
CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an
antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and
then touch bare metal on the printer. To remove the DIMMs, see
Installing printer memory .
2. Remove and retain the print cartridge.
CAUTION It is extremely important to remove the print cartridge before shipping the
printer. A print cartridge that remains in the printer during shipping will leak and entirely
cover the printer engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the
print cartridge in its original packing material or so that it is not exposed to light.
3. Remove and retain the power cable, interface cable, and optional accessories.
ENWW HP maintenance agreements 179