Document Outline

• Contents
• HP Photosmart Premium Fax C309 series Help
• Finish setting up the HP Photosmart
  • Add the HP Photosmart to a network
    • Install the software for a network connection
  • Set up a Bluetooth connection
  • Set up the HP Photosmart for faxing
• Get to know the HP Photosmart
  • Printer parts
  • Control panel features
  • Control panel features (HP Photosmart Premium Fax C309b series)
  • Display icons
• Print
  • Print documents
  • Print photos
  • Print on a CD/DVD
  • Print a creative project
  • Print a Web page
  • Print forms and templates (Quick Forms)
• Scan
  • Scan to a computer
  • Scan to a memory card or USB storage device
• Copy
  • Copy text or mixed documents
• Copy (HP Photosmart Premium Fax C309b series)
  • Copy text or mixed documents
• Reprint photos
• Fax
  • Send a fax
  • Receive a fax
• Save photos
  • Save photos to your computer
  • Back up photos to a USB storage device
• Work with cartridges
  • Check the estimated ink levels
  • Order ink supplies
  • Replace the cartridges
  • Cartridge warranty information
• Solve a problem
  • HP support
    • Support process
    • HP support by phone
      • Phone support period
      • Placing a call
      • Support phone numbers
      • After the phone support period
    • Additional warranty options
  • Setup troubleshooting
    • The product will not turn on
    • After setting up the product, it does not print
    • Uninstall and reinstall the software
  • Print quality troubleshooting
    • Wrong, inaccurate, or bleeding colors
    • Ink is not filling the text or graphics completely
    • The printout has a horizontal band of distortion near the bottom of a borderless print
    • Printouts have horizontal streaks or lines
    • Printouts are faded or have dull colors
    • Printouts seem blurry or fuzzy
    • Printouts are slanted or skewed
    • Ink streaks on the back of the paper
    • The text edges are jagged
  • Print troubleshooting
    • Envelopes print incorrectly
    • The product prints meaningless characters
    • The margins are not printing as expected
    • A blank page came out while printing
    • The product prints slowly
  • Memory card troubleshooting
    • The product does not read the memory card
    • The photos on the memory card do not transfer to my computer
    • Photos in a connected digital camera with PictBridge do not print
  • Scan troubleshooting
    • Text is incorrect or missing
  • Copy troubleshooting
    • Nothing happens when I try to copy
    • Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series)
    • Fit to Page is not working as expected
  • Fax troubleshooting
    • The product is having problems sending and receiving faxes
    • The product cannot send faxes, but can receive faxes
    • The product is having problems sending a manual fax
    • Pages of a fax I sent are missing
    • The quality of the fax I sent is poor
    • Fax transmission is slow
    • Fax tones are recorded on my answering machine
    • The product cannot receive faxes, but can send faxes
    • The product is having problems receiving a manual fax
    • The product is not answering incoming fax calls
    • Pages of a fax I received are missing
    • Faxes are received but do not print
    • Parts of a fax I received are cut off
    • I hear static on my telephone line since connecting the product
    • The fax test failed
    • I am having problems faxing over the Internet using IP phone
  • Errors
    • Product messages
      • Photo tray problem
      • Missing HP Photosmart Software
    • File messages
      • Photos not found
      • Supported file types for the product
      • File corrupted
    • General user messages
      • Memory card error
      • Cannot crop
      • Card access error
    • Paper messages
    • Power and connection messages
    • Ink cartridge and printhead messages
      • General printer error
      • Incompatible ink cartridges
      • Ink cartridge problem
      • Check ink cartridges
      • Install printhead and then cartridges
      • Printhead appears to be missing or damaged
      • Printhead problem
      • Ink cartridge is missing, incorrectly installed, or not intended for your product
• Technical information
  • Notice
  • Cartridge chip information
  • Specifications
  • Environmental product stewardship program
    • Eco-Tips
    • Paper use
    • Plastics
    • Material safety data sheets
    • Recycling program
    • HP inkjet supplies recycling program
    • Set the Energy Save Mode
    • Power consumption
    • Disposal of waste equipment by users in private households in the European Union
    • Chemical Substances
    • Toxic and hazardous substance table
    • Battery disposal in the Netherlands
    • Battery disposal in Taiwan
    • Attention California users
    • EU battery directive
  • Regulatory notices
    • Regulatory model identification number
    • FCC statement
    • VCCI (Class B) compliance statement for users in Japan
    • Notice to users in Japan about the power cord
    • Notice to users in Korea
    • Noise emission statement for Germany
    • HP Photosmart Premium Fax C309 series declaration of conformity
  • Regulatory wireless statements
    • Exposure to radio frequency radiation
    • Notice to users in Brazil
    • Notice to users in Canada
    • European Union regulatory notice
    • Notice to users in Taiwan
  • Regulatory telecommunication notices
    • Notice to users of the U.S. telephone network: FCC requirements
    • Notice to users of the Canadian telephone network
    • Notice to users in the European Economic Area
    • Notice to users of the German telephone network
    • Australia wired fax statement
• Index