HP Onboard Administrator User Manual

Page 315

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Troubleshooting 315

446 Unregistration request was not processed successfully by the HP Remote Support receiver. Remote

Support has been disabled locally. No service events or data collections will be sent until this device has
been re-registered.
447 Authentication error. Please unregister and re-register device.
448 Missing device identifiers. Please unregister and re-register device.
449 Corrupt device identifiers. Please unregister and re-register device.
450 Insufficient device identifier information. Please unregister and re-register device.
451 Invalid device identifier information. Please unregister and re-register device.
452 Stale device identifiers. Please unregister and re-register device.
453 Missing GDID. Please unregister and re-register device.
454 Corrupt GDID. Please unregister and re-register device.
455 Missing registration token. Please unregister and re-register device.
456 Corrupt registration token. Please unregister and re-register device.
457 Expired registration token. Please unregister and re-register device.
458 Invalid HP Passport credentials. Please verify and enter valid HP Passport account credentials.
459 Device is already registered. Please delete the device from Insight Remote Support user interface and

retry registration.
460 Unknown device. Please unregister and re-register device.
461 Insufficient registration data. Please retry registration.
462 Missing SOAP header. Please retry your last step. If error persists and device is currently registered,

unregister and re-register device.
463 Missing GUID. Please retry your last step. If error persists and device is currently registered, unregister

and re-register device.
464 Corrupt GUID. Please retry your last step. If error persists and device is currently registered, unregister

and re-register device.
465 Missing data package. Please retry your last step. If error persists and device is currently registered,

unregister and re-register device.
466 Data Package validation failed. Please retry your last step. If error persists and device is currently

registered, unregister and re-register device.
467 HP Passport password must be changed or reset. Please attempt to register again after correcting the HP

Passport account issue.
468 Expired HP Passport credentials. Please attempt to register again after correcting the HP Passport

account issue.
469 HP Passport account locked out. Please attempt to register again after correcting the HP Passport

account issue.
470 GDID and device identifiers do not match. If error persists and device is not currently registered,

unregister and re-register device.
471 Device is not registered. Remote Support registration has been disabled locally on this device. No

service events or data collections will be sent until this device has been re-registered.

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