HP Officejet 4314 All-in-One Printer - Manual (Page 97)

Note It is important that you disconnect the HP All-in-One before
restarting your computer. Do not connect the HP All-in-One to your
computer until after you have reinstalled the software.
5. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s
CD-ROM drive.
6. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer .
7. Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP All-in-One.
Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP All-in-One. If
the HP All-in-One is not set up properly for faxing, you might experience problems
when sending faxes, receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the HP All-in-One. The test will fail if the HP All-in-One is not set up properly for
faxing. Perform this test after you have completed setting up the HP All-in-One for
faxing. For more information, see
Test your fax setup .
If the test fails, review the report for information on how to fix any problems found. For
more information, you can also see the next section,
The fax test failed .
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
●
The "Fax Hardware Test" failed
● The "Fax Connected to Active Telephone Wall Jack" test failed
● The "Phone Cord Connected to Correct Port on Fax" test failed
● The "Using Correct Type of Phone Cord with Fax" test failed
● The "Dial Tone Detection" test failed
● The "Fax Line Condition" test failed
The "Fax Hardware Test" failed
Solution
● Turn off the HP All-in-One by using the On button located on the control
panel and then unplug the power cord from the back of the HP All-in-One.
After a few seconds, plug the power cord back in and turn the power on. Run
the test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
● Try to send or receive a test fax. If you can send or receive a fax
successfully, there might not be a problem.
● If you are running the test from the Fax Setup Wizard (Windows) or Fax
Setup Utility (Mac), make sure the HP All-in-One is not busy completing
another task, such as receiving a fax or making a copy. Check the display for
Chapter 11
94 HP Officejet 4300 All-in-One series
Troubleshooting