EOTech Target Pointer Illuminator Aiming Light User Manual
Page 88
3-6
SECTION II
SERVICE / PACKING AND UNPACKING
3.4 SERVICE / REPAIR
3.4.1 Manufacturer Service / Repair. For manufacturer
service, repair, or replacement, the following procedures
apply:
3.4.1.1 For service, repair, or replacement, first e-mail
or call toll-free 1-877-744-4803,
and ask to speak with a Field Return Coordinator (FRC).
3.4.1.2 To assist the FRC with determining if the item is
repairable, the following information shall be provided:
a. Serial number of the defective item;
b. Thorough description of the malfunction, defect, or
damage; and
c. If known, an explanation as to how the malfunction,
defect or damage occurred.
If the FRC determines the item to be Beyond Economical
Repair, follow applicable replacement procedures through
your Property Officer. If the FRC determines that the item
should be returned for repair, a Return Material Authorization
(RMA) number will be provided.