AltiGen comm 600 - Manual (Page 38)

Alti-IP 600 Manual 28
Distinctive Ringing Support
If the Distinctive Call Waiting Tone option is enabled in AltiAdmin/ACM
Admin, you may have three different call waiting tone cadences that
distinguish the types of calls:
• Internal call = two ring
• External call = one ring
• Operator call = three rings
Workgroup Status Display
The Alti-IP 600 can display an agent’s workgroup queue status. While the agent is
in idle state, the first line in the LCD displays:
• QL = number of workgroup queued calls (up to 99)
• QT = current longest queue time (in minutes)
• WG = last four digits of the workgroup number
The second line in the LCD displays one of the following agent states:
• LOUT - logout
• NRDY - not ready
• DND - do not disturb
• FWD - forwarding
Note: The area is blank if the agent is in any other state.
Figure 3. Alti-IP 600 Workgroup Display example
In the workgroup display example, QL5 indicates there are five calls in the queue,
QT12 indicates the one of the calls has been queued for 12 minutes, WG2000
indicates Workgroup 2000, NRDY indicates the agent is not ready.
When a call rings the agent or the when the agent is making an outgoing
call, the second line of the LCD is changed to Caller ID or dialed digits
display, and the first line stays the same. However, when more than one call
is outstanding, the first line shows the Call n/n display.
If the agent is a member of multiple workgroups, you can use !/" to view the
queue status of all workgroups the agent belongs to.