Bay Technical Associates BayStack ARN Routers none - Manual (Page 27)

Technical Support and Online Services
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Bay Networks Information Services
Bay Networks Information Services provide up-to-date support information as a
first-line resource for network administration, expansion, and maintenance. This
information is available from a variety of sources.
World Wide Web
The Bay Networks Customer Support Web Server offers a diverse library of
technical documents, software agents, and other important technical information
to Bay Networks customers and partners.
A special benefit for contracted customers and resellers is the ability to access the
Web Server to perform Case Management. This feature enables your support staff
to interact directly with the network experts in our worldwide Technical Response
Centers. A registered contact with a valid Site ID can
• View a listing of support cases and determine the current status of any open
case. Case history data includes severity designation, and telephone, e-mail,
or other logs associated with the case.
• Customize the listing of cases according to a variety of criteria, including
date, severity, status, and case ID.
• Log notes to existing open cases.
• Create new cases for rapid, efficient handling of noncritical network
situations.
• Communicate directly via e-mail with the specific technical resources
assigned to your case.
The Bay Networks URL is http://www.baynetworks.com . Customer Service is a
menu item on that home page.
Customer Service FTP
Accessible via URL ftp://support.baynetworks.com (134.177.3.26), this site
combines and organizes support files and documentation from across the
Bay Networks product suite, including switching products from our Centillion™
and Xylogics
® business units. Central management and sponsorship of this FTP
site lets you quickly locate information on any of your Bay Networks products.