Brocade Communications Systems Brocate Ethernet Access Switch 6910 - Manual (Page 1162)

1112 Brocade 6910 Ethernet Access Switch Configuration Guide
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Using System Logs
A
Using System Logs
If a fault does occur, refer to the Installation Guide to ensure that the problem you encountered is
actually caused by the switch. If the problem appears to be caused by the switch, follow these
steps:
1. Enable logging.
2. Set the error messages reported to include all categories.
3. Enable SNMP.
4. Enable SNMP traps.
5. Designate the SNMP host that is to receive the error messages.
6. Repeat the sequence of commands or other actions that lead up to the error.
7. Make a list of the commands or circumstances that led to the fault. Also make a list of any
error messages displayed.
8. Set up your terminal emulation software so that it can capture all console output to a file. Then
enter the “show tech-support” command to record all system settings in this file.
9. Contact your distributor’s service engineer, and send a detailed description of the problem,
along with the file used to record your system settings.
For example:
Console(config)#logging on
Console(config)#logging history flash 7
Console(config)#snmp-server host 192.168.1.23
.
.
.
Cannot access the
on-board configuration
program via a serial port
connection
•
Check to see if you have set the terminal emulator program to VT100 compatible,
8 data bits, 1 stop bit, no parity, and the baud rate set to 9600 bps.
•
Verify that you are using the RJ-45 to DB-9 null-modem serial cable supplied with
the switch. If you use any other cable, be sure that it conforms to the pin-out
connections provided in the Installation Guide.
Forgot or lost the
password
•
Contact your local distributor.
TABLE 185 Troubleshooting Chart (Continued)
Symptom Action