Metrohm 899 Coulometer - Manual (Page 120)

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899 Coulometer
12 Warranty (Guarantee)
Metrohm guarantees that the deliveries and services it provides are free of
errors in materials, design or manufacturing.
The general warranty period is 36 months (exclusions below) from the
date of delivery or 18 months in the event of continuous operation. The
warranty remains valid on the condition that the service is provided by an
authorized Metrohm Service Organization at defined intervals and with a
defined scope.
The warranty period for the suppressors "MSM II" and "MSM-HC" is 120
months from the date of delivery or 60 months in the event of continuous
operation.
The warranty period for IC separation columns is 12 months from the date
of delivery or 6 months in the event of continuous operation. The techni-
cal specifications contained in the manual are authoritative for warranty of
accuracy.
For third-party components that are recognizable as such, the manufac-
turer's warranty regulations apply.
Consumables and materials with limited storage life and glass breakage in
the case of electrodes or other glass parts are excluded from the warranty.
Warranty claims cannot be asserted if the customer has failed to meet his
payment obligations according to schedule.
During the warranty period, Metrohm undertakes either to replace free of
charge or to credit the purchaser for any instruments, assemblies or com-
ponents that can be shown to be faulty. Any transport or customs fees
that may apply are the ordering party’s responsibility.
The precondition for this is that the ordering party must use the Return
Material Authorization (RMA) to report the faulty part, along with specifi-
cation of the article number, the article designation, an adequate error
description, the delivery date and (if applicable) the serial number. In addi-
tion, the ordering party undertakes to store the faulty part for at least 2
years in accordance with current storage directives (in compliance with
ESD guidelines) and to hold it in readiness for onsite inspection or for
return shipment to Metrohm. Metrohm reserves the right to invoice the
ordering party for these articles, including retroactively, in the event of
noncompliance with these pre-conditions.
Deficiencies arising from circumstances that are not the responsibility of
Metrohm, such as improper storage or improper use, etc. are expressly
excluded from the warranty.