Customer support policy, Technical support, Repair and return policy – Comtrol DM ATS-NTe User Manual

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Troubleshooting and Technical Support

Customer Support Policy

Comtrol will support customers on the installation, use, and configuration of the
ATS-NTE product on the supported operating system, and certified options. No
charge support will include installation, configuration, and testing of “Comtrol
Certified” options.

Support beyond normal installation including installation of non-certified options,
and interoperability with non-certified options will be provided on a fee for
services basis. Fees will be $100 per hour with a $100 minimum per case.
Customers wishing support on a fee for services bases must be pre-approved by
Comtrol prior to receiving support. Please contact Comtrol Customer Service for
information on fee for services.

Technical Support

If you need technical support, contact Comtrol using one of the following methods.

Repair and Return Policy

The DeviceMaster ATS-NTE has a licensed operating system embedded in the
compact flash installed on the unit. According to the OEM license agreement with
Microsoft, the license must be traceable to the end user.

The DeviceMaster ATS-NTE returned for repair must have the COA label
attached.

Note: Units returned for repair with the COA label missing will have an added

charge of $150.00 assessed for a new license in addition to the repair
charges (if any).

Contact

Method

Corporate

Headquarters

Comtrol Europe

FAQ/Online

http://support.comtrol.com/support.asp

Downloads

http://support.comtrol.com/download.asp