7 faq – IC Realtime 4 Channel Forensic Network Video Recorder User Manual

Page 148

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7 FAQ

1. NVR can not boot up properly.
There are following possibilities:

z

Input power is not correct.

z

Power connection is not correct.

z

Power switch button is damaged.

z

Program upgrade is wrong.

z

HDD malfunction or something wrong with HDD ribbon.

z

Seagate

DB35.1,DB35.2,SV35 or Maxtor 17-g has compatibility problem. Please

upgrade to the latest version to solve this problem.

z

Front

panel

error.

z

Main board is damaged.

2. NVR often automatically shuts down or stops running.
There are following possibilities:

z

Input voltage is not stable or it is too low.

z

HDD malfunction or something wrong wit the ribbon.

z

Button power is not enough.

z

Front video signal is not stable.

z

Working environment is too harsh, too much dust.

z

Hardware

malfunction.

3. System can not detect hard disk.
There are following possibilities:

z

HDD is broken.

z

HDD ribbon is damaged.

z

HDD cable connection is loose.

z

Main board SATA port is broken.

4. There is no video output whether it is one-channel, multiple-channel or all-channel
output.
There are following possibilities:

z

Program is not compatible. Please upgrade to the latest version.

z

Brightness is 0. Please restore factory default setup.

z

There is no video input signal or it is too weak.

z

Check privacy mask setup or your screen saver.

z

NVR hardware malfunctions.

5. Real-time video color is distorted.
There are following possibilities:

z

When using BNC output, NTSC and PAL setup is not correct. The real-time video

becomes black and white.

z

NVR and monitor resistance is not compatible.

z

Video transmission is too long or degrading is too huge.

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