Pitney Bowes DM925 - Manual (Page 170)

10 • Troubleshooting
10-4 SV62207 Rev. B
Envelope Sealing Problems
Description Possible Causes Solution
Envelope(s) not seal-
ing or not sealing
properly
No E-Z Seal® Sealing
Solution in the bottle, or
bottle is placed incorrectly.
Remove the E-Z Seal® solution bottle and refill or
reposition the bottle.
Refer to the E-Z Seal® Maintenance section in Chap-
ter 10
of this guide.
Moistener brush is dirty or
worn.
Replace or clean the moistener brush. Refer to the
Cleaning or Replacing the Moistener Brush
section in
Chapter 10
of this guide.
Envelopes are not posi-
tioned on the feed deck
correctly..
• Open the envelope flaps and place in slot
between feed deck and rear wall..
Envelope(s) not seal-
ing properly
Envelope flap dimensions
are not within the accept-
able range.
Use envelopes with flap depths between 1" and 3 7/8"
(5.4 mm and 98.4 mm ).
Seal Only mode is
not working.
Moistening bottle is out of
E-Z Seal® Sealing Solu-
tion.
Refill moistening bottle with E-Z Seal® Sealing Solu-
tion.
Envelopes not correctly
placed in slot.
Make sure envelope flaps are placed behind the feed
deck into slot.
Sealing solution is
leaking.
Solution bottle cap not
secured tightly.
Tighten the solution bottle cap.
Solution was poured
directly into the tank or
there is a leak in the solu-
tion tubing.
Call the help desk. Refer to the Pitney Bowes Contact
Information List
in this guide for more information.
Place open envelope
flaps in slot
Flap Depth