Cybex 5000 Series PL - Manual (Page 108)

Cybex Plate Loaded Owner’s Manual
Customer
Service
Page 5-2
The Return Material Authorization (RMA) system outlines the procedures to follow when
returning material for placement, repair, or credit. The system assures that returned materials
are properly handled and analyzed. Follow the following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex
dealer will request a RMA from Cybex, if applicable. Under no circumstances will defective
parts or equipment be accepted by Cybex without proper RMA and an Automated Return
Service (ARS) label.
1. Call the Customer Service Hotline listed above for the return of any time that is
defective.
2. Provide the technician with a detailed description of the problem you are having or
the defect in the item you wish to return.
3. Provide the model and serial number of your Eagle equipment
4. At Cybex’s discretion, the technician may request that you return the problem
part(s) to Cybex for evaluation and repair or replacement. The technical will assign
you a RMA number and will send you an ARS label. The ARS label and the RMA
numbers must be clearly displayed on the outside of the package that contains
the item(s) to be returned. Include the description of the problem, the serial
number of the Eagle equipment and the name and address of the owner in the
package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, inc.,
10 Trotter Drive
Medway, MA 02053
NOTE: Merchandise returned without an RMA number on the outside of the package or
shipments sent C.O.D. will not be accepted by the Cybex receiving department.
Return Material Authorization (RMA)
• Shipping Address
• Contact Name
In addition to your shipping address and contact name, your account number
is helpful but not required.