Grass Valley 8900NET v.3.2.2 - Manual (Page 59)

8900NET Instruction Manual 59
Service
Service
The 8900NET modules make extensive use of surface-mount technology
and programmed parts to achieve compact size and adherence to
demanding technical specifications. Circuit modules should not be ser-
viced in the field.
If your module is not operating correctly, proceed as follows:
• Check frame and module power and signal present LEDs.
• Check network connections at the frame and network routing devices.
• Verify that all ethernet devices have a unique MAC and IP Address/
Domain Name.
• Reboot the 8900NET module (see Rebooting the NET Module on page 41 ).
Refer to Figure 10 on page 16 for the location of PWR LED and Table 1 on
page 17 for proper LED indications.
If the module is still not operating correctly, replace it with a known good
spare and return the faulty module to a designated Grass Valley repair
depot. Call your Grass Valley representative for depot location.
Refer to Contacting Grass Valley at the front of this document for the Grass
Valley Customer Service Information number.
Troubleshooting GUI Operation
The following is a list of possible 8900NET GUI and network problems and
logical steps for troubleshooting them.
Cannot Open Any of the Frame’s Web Pages
1. Check power to the frame.
a. Is at least one of the power supplies operating?
b. Is the 8900NET module’s PWR LED on?
2. Check that the frame is physically connected to the network.
a. Is a cable plugged into the RJ45 connector of the frame?
b. Is that cable also connected to a 10Base-T Ethernet hub?
c. Does the 8900NET module’s ETHER LED indicate network
activity?
d. Does the Ethernet hub have any indication that a link is established
to the frame?