Epson Epson - Manual (Page 146)

Password problems
Software problems
Printer or scanner problems
Option card problems
Memory module problems
Controller problems
External cache problems.
If the suggestions here do not solve the problem, contact your
Authorized EPSON Servicer or the EPSON Connection for help.
Identifying Your System
When you request technical assistance, be ready to provide
the serial number and “A” code or model number of your
computer, its system BIOS version number, its configuration
(including the type of disk drives, monitor, and option cards),
and the names and version numbers of any software programs
you are using.
Use these guidelines to locate information about your system.
Record the information on your User's Digest so you’ll have it
available if your system is not working.
Serial number and
“A” code:
Look on the back panel of the
computer to find the serial number.
The “A”code label is on the side of
the case.
7-2 Troubleshooting