HP 2820 User Manual
Page 282
Problem
Cause
Solution
The wrong photo printed.
An incorrect memory card
might be inserted.
Verify that the correct memory
card is inserted. See
You might have selected the
wrong number from the
memory card.
If you cannot remember the
number of the photo that you
wish to print, print an index
page to verify the file number.
See
.
The photo did not print.
The media input tray might be
empty.
Load media into the input tray.
The memory card might have
been removed before the
device could print the photo.
Reinsert the card and reprint
the photo.
The proof sheet is skewed.
Verify that the paper guides are
positioned correctly against the
paper in the input tray. Reprint
the proof sheet. Verify that the
images on the proof sheet are
aligned properly, and then
reselect the images you want
to print.
The proof sheet is not aligned
properly on the scanner.
Realign the proof sheet face-
down on the flatbed scanner,
with the upper-left corner of the
document located in the lower-
right corner of the glass.
The photo quality is
unacceptable.
The original photo quality might
be poor.
Use a software program to
enhance photo quality, and
then print the photo from your
computer.
The default settings on the
printer might not produce the
desired quality.
Use a software program to print
the photo at the desired settings.
The photo is the wrong size.
The appropriate job size might
not be available from the
device control panel.
Use a software program to
resize the photo at the desired
settings, and then print the
photo from your computer.
You might have selected an
incorrect job size.
Verify that the correct setting is
selected at the device control
panel.
Cannot edit, save, or delete
images on the memory card.
The device cannot read the
memory card.
Verify that the memory card is
properly inserted and that the
card is one that is supported.
See
.
Note
You cannot edit memory-card
files from the device control
panel. Use a software program
to edit, delete, or save images.
266
Chapter 14 Troubleshooting
ENWW