HP 2820 - Manual (Page 301)

Availability of support and service
Around the world, HP provides a variety of service and support options for purchase.
Availability of these programs will vary depending upon your location.
HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services vary by
location. Contact HP Customer Care to determine the services available to you and for more
information about maintenance agreements. In general, the device will have the following
maintenance agreements:
Onsite service agreements
To provide you with the level of support best suited to your needs, HP has on-site service
agreements with two response times:
Priority Onsite Service
This agreement provides 4-hour service response to your site for calls made during normal
HP business hours.
Next-Day Onsite Service
This agreement provides support by the next working day following a service request.
Extended coverage hours and extended travel beyond HP’s designated service zones are
available on most on-site agreements (for additional charges).
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