M3905 call center features, Available acd features on the m3905 acd telephone – Nortel Networks M3905 User Manual
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Introduction to your M3905 Call Center Telephone
M3905 Call Center features
The M3905 Call Center features:
•
eight Programmable Line/Feature Keys (Self-labeled), giving the user
access to eight Line/Feature Keys
•
four (three layer) Programmable Feature Keys (Self-labeled), giving
the user access to twelve Programmable Feature Keys
•
six Fixed feature keys (configured to fit the users business needs)
Optional accessories:
•
Handset
•
Headset
•
Accessory Connection Module (ACM)
•
Key-based Expansion Module
•
M3905 Custom Key Cap Kit
•
External Alerter and Recorder Interface (MEARI)
•
Analog Terminal Adapter (ATA)
•
Meridian Communications Adapter (MCA)
Note:
The M3905 ACD does not support handsfree calling.
Available ACD Features on the M3905 ACD telephone
Common Agent/Supervisor Features
•
Headset
•
Display Key
•
Non ACD Call Keys
•
Display Queue
•
Hold
•
Calls Waiting Indicator
•
Options
— Headset (with LED indicator)*
— In-Calls*
— Call Supervisor*
— Emergency*
— Not Ready*
— Make Set Busy*
— Call Agent
— Observe Agent
— Answer Emergency
— Answer Agent
— Activity Code
— Display Queue
Note: The Headset and In-Calls Keys are required. Your system administrator can
reconfigure the remaining four keys to any of the features listed above. Key caps need
to be replaced to match the reconfigured feature.
*The features with an asterisk are the default keys.