Use not ready, Answer or make non-acd calls, Use not ready answer or make non-acd calls – Nortel Networks M3905 User Manual
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Agent features
21
Use Not Ready
The agent uses the Not Ready Key, when performing post-call work.
When you need time to catch up on
post-call processing work:
/
Press the
Not Ready
Key. This takes you
out of the queue.
When you are ready to take ACD
calls again:
/
or
/
Press the
Not Ready
Key.
or
Press the
In-Calls
Key.
Note 1:
On the Meridian SL-100, you must
press the Not Ready Key to begin receiving
ACD calls.
Note 2:
If you Press the In-Calls
Key
during an ACD call, the call is
disconnected.
Answer or make non-ACD calls
The individual DN allows the user (agent) to make outgoing calls and to receive
non-ACD incoming calls. If the agent does not have an active call when the
Individual line flashes, the agent can press the individual DN line and answer the
call.
To make a non-ACD call:
1. Press an
Individual DN
Key.
2.
Dial
the number you wish to call.
Not Ready
Not Ready
In - Calls
2498