While you are away from your desk, Call forward – Nortel Networks M3905 User Manual
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While you are away from your desk
While you are away from your desk
Call Forward
On an ACD set the Call Forward can only be used on your Individual DN. It
cannot be used in conjunction with your ACD DN. Call Forward allows you to
transfer your Individual DN calls to ring at another DN. If the telephone is in the
process of ringing, you cannot forward that call.
To forward your personal directory
calls or change the forward number:
1. Press your
Individual
DN
.
2. Press the
Forward
Key.
3.
Dial
the number where you want to
forward your calls.
4. Press the
Forward
Key.
To cancel Call Forward:
1. Press your
Individual
DN
Key
2. Press the
Forward
Key.
To reinstate Call Forward to the same
number:
Press the
Forward
Key twice. The indicator
turns on.
Note:
If your call center is using a Call Center Server or MQA, your Individual DN
calls are automatically forwarded to you if you login at a different agent position.
2498
Forward
Forward
2498
Forward
Forward
Forward