Nortel Networks M3905 - Manual (Page 18)

10
Your Telephone’s Controls
Call Agent
/
The Call Agent Key on the Supervisor set
connects the supervisor to an agent
position.
Supervisor Observe
Supervisor Observe Key (LED) allows a
walk-around supervisor to plug the
headset into the headset jack at the side of
the agent’s telephone and monitor or join
the conversation between the agent and
the Call Center caller.
Application Keys
Quit Key
The Quit Key ends an active application
without affecting the state of any call on
the telephone.
Copy Key
/
The Copy Key on the M3905 is for future
applications.
Navigation Keys
The Navigation Keys allow you to move
up, down, right, and left through features,
menus, and application functions on the
display.
More...Key
The More Key allows you to access the
next layer of the Programmable Feature
Keys.
Primary Directory Number
The lower right key of your programmable keys is the ACD Primary Directory
Number ( DN) Key. The In-Calls Key is the same as your ACD Primary Directory
Number (DN) Key. On an ACD set there can be a prime ACD Directory Number
as well as an individual Directory Number.
CallAgt
Quit
Copy
More...