Nortel Networks M3905 - Manual (Page 31)

Agent features
23
Note: On the Meridian SL-100, press the
Emergency Key to establish a three way
call.
To Transfer to a supervisor, during a
call in progress:
/
1. Press the Supervisor Key.
/
2. Press the Supervisor Key again when
the supervisor answers.
/
3. Press the Goodbye Key to disconnect
from the call. The caller remains
connected with your supervisor.
Use Walkaway and Return from Walkaway
Use this feature when you need to leave your desk during an ACD call, during a
non-ACD call, or while in the Not Ready state.
To use the Walkaway feature:
/
1. Press the Hold Key. The LCD indicator
beside the In-Calls extension flashes.
2. Disconnect the headset before you
leave.
Note 1: Some headsets have a quick
disconnect feature. You can do a quick
disconnect instead of disconnecting the
headset.
Note 2: On the Meridian SL-100, you do
not have to disconnect the headset.
To Walkaway while in Not Ready
mode (Not Ready LED or LCD
indicator is on, and Not Ready is
shown on the display):
/
1. Press the Not Ready Key.
Supervisor
Supervisor
Goodbye
Hold
Not Ready