Agent login – Nortel Networks M3905 User Manual
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Call Center Agent/Supervisor Features
Agent login
/
1. Press the
In-Calls
Key.
2.
Dial
your Agent ID (if required).
/
or
/
3. Press the
In-Calls
Key.
or
Press the
Not Ready
Key to enter the
ACD queue.
Note:
On the Meridian SL-100, press
Make Busy Key until the indicator turns on,
then press the In-Calls Key.
Login with Agent ID and Multiple Queue Assignment (MQA)
MQA allows you to enter your four digit Agent ID, select a Supervisor (if your
queue requires one), and enter up to five different ACD DNs with priorities.
To login:
/
1. Press the
In-Calls
Key.
To login without Supervisor ID and
without Priority:
2. Select one of the following scenarios:
A, B, C, or D.
Selection A
Dial
your Agent ID
£
ACD DN 1
£
ACD DN 2
£
ACD DN 3
£
ACD DN 4
£
ACD DN 5
£ £
.
In - Calls
In - Calls
Not Ready
In - Calls