Nortel Networks M3905 - Manual (Page 34)

26
Call Center Supervisor features
To disconnect from the emergency
call:
/
Press the Goodbye Key.
Call Agent
To call an agent:
/
1. Press Call Agent Key, your position
goes into the Not Ready state.
or
Press the Agent Key assigned to the
agent or dial the agent's position ID.
Note: To talk to another agent repeat steps
one and two or press the Agent Key for the
next agent.
To leave Call Agent state:
/
Press the Goodbye Key.
Use the Supervisor Observe and Supervisor Headset Jack
The Supervisor Observe Key is located in the upper left corner of the M3905 ACD
telephone. It has an associated LED.
A supervisor can listen in on an active call at an ACD terminal by connecting the
headset into the jack near the Supervisor Observe Key on an agent’s telephone.
The LED remains dark to denote that the supervisor can hear the conversation
while the microphone for the supervisor’s headset is muted.
To use the Supervisor Observe
feature:
Supervisor plugs the headset into the agent
telephone.
Goodbye
CallAgt
Agent1
Goodbye