Nortel Networks M3905 - Manual (Page 32)

24
Agent features
/
2. Press the Hold Key.
3. Disconnect the headset .
Note: On the Meridian SL-100, you need
to enter a walkaway code.
To return from Walkaway:
1. Connect the headset .
/
or
/
2. Press the key next to the flashing
indicator.
Note 1: If a caller disconnects before you
return from Walkaway, the Not Ready
indicator flashes. When you return from
Walkaway, you are in Not Ready mode.
Note 2: Even if you are using the handset,
you must disconnect the headset to activate
walkaway mode. There is not a quick
disconnect for the handset.
Note 3: On the Meridian SL-100, you do
not have to disconnect the headset for
walkaway.
Note 4: On the Meridian SL-100 a call on
hold prevents you from activating the Not
Ready Key. When the agent presses the
Not Ready Key, an active call is terminated,
unless your system administrator has
Non-immediate Cut-off Option enabled for
your telephone.
Hold
Not Ready
In - Calls