Nortel Networks M3905 User Manual
Page 23
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Call Center Agent/Supervisor Features
15
To login with Supervisor ID and
without Priority:
Selection B
Dial
your Agent ID
£
Supervisor ID
£
ACD DN 1
£
ACD DN 2
£
ACD DN 3
£
ACD DN 4
£
ACD DN 5
£ £
.
To login without Supervisor ID and
with Priority:
Selection C
Dial
your Agent ID
£
ACD DN 1
£
Priority 1
£
ACD DN 2
£
Priority 2
£
ACD DN 3
£
Priority 3
£
ACD DN 4
£
Priority 4
£
ACD DN 5
£
Priority 5
£ £
.
To login with Supervisor ID and with
Priority:
Selection D
Dial
your Agent ID
£
Supervisor ID
£
ACD DN 1
£
Priority 1
£
ACD DN 2
£
Priority 2
£
ACD DN 3
£
Priority 3
£
ACD DN 4
£
Priority 4
£
ACD DN 5
£
Priority 5
£ £
.
/
or
/
3. Press the
In-Calls
Key.
or
Press the
Not Ready
Key
to enter the
ACD queue.
Note:
The MQA feature is not available on
the Meridian SL-100.
In - Calls
Not Ready
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