Clearing an alarm, Rtp media portal alarms – Nortel Networks NN10265-111 User Manual
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NN10265-111 MCS 5100 3.5 Standard 4.0 January 2006
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Copyright © Nortel Networks Limited 2006
Clearing an alarm
The following procedure lists steps to clear an alarm.
From the System Management Console
1
In the System tree, select the appropriate RTP Media Portal.
component.
2
From the pull-down Tools menu, select Alarm Browser.
3
The Alarm Browser window appears displaying the alarms.
4
Double click the alarm row. Information regarding the alarm and
necessary steps to clear the alarm appears in the information
screen at the bottom of the alarm window.
5
Follow the steps to clear the alarm.
Note: These steps are defined in
RTP Media Portal alarms
The following section details how to clear certain alarms that affect the
RTP Media Portal. RTP Media Portal alarms are discussed in further
detail in MCS 5100 Fault Management: Alarm and Log Reference
(NN10385-900).
Clearing the RTP101 Alarm (Blade out of service)
1
Verify that you can log in to the media blade from the host card.
If successful, the MCP Service Network connection is OK.
2
Once you are logged in to the media blade, verify the media
blade can reach the default gateway: Ping the gateway IP
address from the media blade. If successful, the network
connection is OK.
3
Contact your next level of support with the results of these tests.
Clearing the RTP102 Alarm (RTP Media Portal Out of Service)
1
Verify that you can log in to the host card. If successful, the MCP
Service Network connection to the host card is OK.
2
Once you are logged in to the host card, verify that each of the
available Media Blades is reachable (ping each media blade).
3
Log in to a Media Blade. Verify the media blade can reach the
default gateway: Ping the gateway IP address from the media
blade. If successful, the network connection is OK.
4
Repeat for each media blade.
5
Contact your next level of support with the results of these tests.