Nortel Networks VT100 - Manual (Page 15)

2-2 Template files
555-9001-316 Standard 1.0 February 1996
To develop a voice application that accesses the same information as a
terminal operator, you need to tell Meridian IVR 2.0/I how to execute the
same series of actions that the terminal operator executes. You provide this
information in ASCII files called template files.
Template files provide the layout and content of each screen in the host
application as the terminal operator sees them. Figure 2-1 compares a
transaction done by a terminal operator to one done by a customer calling into
a voice response system.
Note: The first step performed by the terminal operator is not performed by
the action template. It is performed by the initial-action template (described
later in this chapter). The initial-action template handles the login and moves
the application to the appropriate screen to begin the transaction.