Nortel Networks NN44200-313 User Manual
Quickstart guide
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Table of contents
Document Outline
- Quickstart Guide
- Contents
- How to get help
- CallPilot 5.0 installation
- CS 1000/M1 system status check
- CallPilot resource configuration
- CallPilot resource configuration tasks
- Configuring a new ELAN ID and VAS ID (LD 17)
- Configuring system parameters (LD 17)
- Defining CallPilot in the customer data block (LD 15)
- Configuring the Route Data Block (LD 16)
- Configuring Automatic Call Distribution (LD 23)
- Configuring the DFDN (LD 23)
- Configuring the CDN queue (LD 23)
- Configuring ACD agents (LD 11)
- Provisioning telephones (LD 11)
- Enabling card slots (LD 32)
- Saving CS 1000/M1 changes (LD 43)
- CallPilot server general description
- CallPilot server preinstallation
- CallPilot server installation
- CallPilot server configuration
- CallPilot server testing
- CallPilot server testing tasks
- Checking CallPilot connectivity and channels
- Verifying that you can log on to mailboxes
- Verifying that you can leave a message
- Verifying that you can retrieve a message
- Verifying that each CallPilot channel is functioning correctly
- Testing pcAnywhere using a remote PC
- What is next?
- Installing the CallPilot 5.0 image
- Configuring phantom DNs