Nortel Networks P0857846 - Manual (Page 47)

34 / Answering calls
Norstar-PLUS Modular ICS 2.0 System Coordinator Guide P0857846 Issue 02
Answering any ringing telephone using Directed
Pickup
You can answer any telephone that is ringing in your Norstar
system.
• Press ƒ‡fl .
• Enter the internal number of the ringing telephone.
Call Pickup cannot be used to answer private lines.
To use Call Pickup (Directed Pickup), the telephone must be ringing.
If, for example, the auxiliary ringer is ringing, but the call is not
ringing at a telephone, the call cannot be answered using Directed
Pickup. It must be answered normally at a telephone that has a
flashing indicator for the call, or by using Trunk Answer. You can
also answer a call that is ringing because someone has transferred
the call to a telephone and the call is ringing on an intercom button.
Answering a ringing telephone using Group Pickup
Your Norstar system can be divided into nine pickup groups. If you
are a member of a pickup group, you can pick up a call that is ringing
at any telephone in your pickup group.
• Press ƒ‡fi .
Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a pickup
group, a call ringing on an external line is answered first followed by
calls on the prime line and, finally, calls on internal lines.
Tip - Directed pickup can also retrieve calls that
are ringing on an Answer DN. While you may enter
the internal number of the telephone you hear
ringing, it may be calls from another telephone you
are answering.
ƒ‡fl
ƒ‡fi