Customer support, Review patch documentation, Conventions – Oracle Audio Technologies Oracle Retail Place 12.2 User Manual

Page 10

background image


Customer Support

When contacting Customer Support, please provide:

Product version and program/module name

Functional and technical description of the problem (include business impact)

Detailed step-by-step instructions to recreate

Exact error message received

Screen shots of each step you take

Review Patch Documentation

If you are installing the application for the first time, you install either a base release
(for example, 12.0) or a later patch release (for example, 12.2). If you are installing a
software version other than the base release, be sure to read the documentation for
each patch release (since the base release) before you begin installation. Patch
documentation can contain critical information related to the base release and code
changes that have been made since the base release.

Oracle Retail Documentation on the Oracle Technology Network

In addition to being packaged with each product release (on the base or patch level),
all Oracle Retail documentation is available on the following Web site (with the
exception of the Data Model which is only available with the release packaged code):

Documentation should be available on this Web site within a month after a product
release. Note that documentation is always available with the packaged code on the
release date.


The following text conventions are used in this document:




Boldface type indicates graphical user interface elements associated
with an action, or terms defined in text or the glossary.


Italic type indicates book titles, emphasis, or placeholder variables for
which you supply particular values.


Monospace type indicates commands within a paragraph, URLs, code
in examples, text that appears on the screen, or text that you enter.