Hach-Lange ORBISPHERE 6110 User Manual - Manual (Page 65)

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Section 10 Troubleshooting
10.1 Error and warning messages
Note: If any error or warning persists, please contact your Hach Lange representative for assistance.
10.1.1 Error messages
Error
code
Displayed message Probable cause Solution
HEX001 E1: Emergency STOP. Emergency STOP button pushed.
Release emergency STOP button
by turning it clockwise.
If necessary, initialize the motor.
HEX002 E2: Motor error.
The measuring head has missed an
obstacle.
Initialize the motor.
Emergency STOP button pushed if the
motor is moving.
HEX004
E4: The front door has been
opened. The measurement
process has been stopped. The front door has been opened before
the end of the measurement process.
Close the front door.
The front door is not closed properly. Control the front door mechanism.
HEX008 N/A
The protection cover has been
removed.
Replace the protection cover.
HEX010
E10: Foam has been detected in
the gas path. The measurement
process is canceled.
There is a problem with the antifoam
injection.
Try another measurement.
Incorrect tilt of the sonotrode. Check the tilt of the sonotrode.
There is no more antifoam.
Check the antifoam level and refill if
necessary.
Prime the antifoam pump.
The pressure in the package is greater
than the purge gas pressure.
Increase the purge gas pressure.
HEX020
E20: Not enough pressure in the
system. The measurement
process is canceled.
Problem of flow regulation during the
measurement. Check the purge gas pressure.
Change the Goretex filter.
The gas path is partially or totally
blocked.
Control the antifoam injection.
HEX040
E40: Check gas supply, current
pressure: xxxxx. Before filling the reference volume, the
pressure is lower than 1.5 bar.
Check the purge gas pressure.
HEX080
E80: Rim detector is dirty. Please
clean it and restart the
instrument.
The detector has become clogged with
old sample and dirt.
Clean the two metal rods either side
of the piercing device with a damp
cloth. Turn the instrument off and
restart it.
HEX100 E100: Ultrasound error.
The ultrasound power supply is OFF. Check the ultrasound power supply.
The emergency STOP button is not
released. Release emergency STOP button
by turning it clockwise.
There is too much water in the
ultrasound generator.
Remove any excess water.
HEX200 E200: Motor error - High limit.
The motor is above the reference
position.
Go to the maintenance menu, move
the motor down and initialize it.
An upper or lower limit is ON.
HEX400
E400: Problem to initialize the
motor displacement. The
measurement is aborted. Please
restart the instrument.
N/A Turn the instrument off and restart it.
HEX800 N/A
Needle pressure is too low probably
caused by air leaking from the piercing
position.
Pierce the package in a different
position.
HEX1000 N/A HS pressure unstable.
Change the Goretex filter if clogged.
Check correct piercing tip is being
used for the package (PET/metal).
Check for package leaks.
HEX2000 N/A Measurement aborted by user. N/A