Troubleshooting problems – AMT Datasouth ACCEL-6300 User Manual
Page 129
User's Guide
6-12 Solving Problems
Troubleshooting Problems
If you experience a printer problem that you cannot correct, consult the
following troubleshooting guide for assistance. If you are still unable to
solve the problem, contact your Service Representative.
Table 6-1. Troubleshooting Guide
Symptom
Probable Cause/Corrective Action
Printer does not turn on; control
9
9
9
9
9 Power cable is not plugged into
panel is blank.
power outlet or printer. Check
cable.
9
9
9
9
9 Power outlet is not supplying
voltage. Check outlet with
another appliance.
9
9
9
9
9 Main power fuse is blown or
defective. Check fuse and
replace if necessary.
Error message appears.
9
9
9
9
9 Find error message in this
section and perform corrective
action(s).
Self test does not operate and no
9
9
9
9
9 Printer requires service; contact
error message is displayed.
your Service Representative
for assistance.
Control panel buttons do not work. 9
9
9
9
9 Printing is in progress. Wait
until printing stops or press
Ready button to pause printing.
9
9
9
9
9 Control panel is locked. Un-
lock control panel, if necessary.
Select-dial does not move paper.
9
9
9
9
9 Printing is not paused. Press
Ready button and try again.
User's Guide
6-12 Solving Problems
Troubleshooting Problems
If you experience a printer problem that you cannot correct, consult the
following troubleshooting guide for assistance. If you are still unable to
solve the problem, contact your Service Representative.
Table 6-1. Troubleshooting Guide
Symptom
Probable Cause/Corrective Action
Printer does not turn on; control
9
9
9
9
9 Power cable is not plugged into
panel is blank.
power outlet or printer. Check
cable.
9
9
9
9
9 Power outlet is not supplying
voltage. Check outlet with
another appliance.
9
9
9
9
9 Main power fuse is blown or
defective. Check fuse and
replace if necessary.
Error message appears.
9
9
9
9
9 Find error message in this
section and perform corrective
action(s).
Self test does not operate and no
9
9
9
9
9 Printer requires service; contact
error message is displayed.
your Service Representative
for assistance.
Control panel buttons do not work. 9
9
9
9
9 Printing is in progress. Wait
until printing stops or press
Ready button to pause printing.
9
9
9
9
9 Control panel is locked. Un-
lock control panel, if necessary.
Select-dial does not move paper.
9
9
9
9
9 Printing is not paused. Press
Ready button and try again.