Triton FT5000XP Prism NDC Emulation w/XFS Compliance User Manual - Manual (Page 127)

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Triton utilizes several nationwide and regional authorized third party mainte-
nance providers. Triton recommends all ATMs be installed and serviced by
service technicians certified by Triton. This includes authorized third party
service technicians and technicians who have been factory trained by Triton
to service ATM equipment. Installation or repairs attempted by unauthorized
service technicians may void the warranty or warranty claims denied on the
product.
Please contact Triton’s Technical Services department at (800) 259-6672 for
a list of our third party service providers and/or to obtain information on the
requirements and procedures for becoming a certified Triton service technician.
Should you specify the carrier, we recommend that you explore with this
chosen carrier the policies and procedures regarding shipping damage claims
prior to selecting them as your preferred carrier.
If the equipment receives structural damage and is in an un-installable condi-
tion, Triton will work with you to arrange for a replacement unit to be shipped
as soon as possible. The purchaser will be billed for the replacement unit.
Triton’s repair technicians will repair the damaged unit after it is returned to our
facilities. We will credit the purchaser’s account for the full purchase price of
the damaged unit, minus the cost of returning the unit to “like new” condition.
Under no circumstances does Triton authorize anyone to complete structural
damage repairs in the field. Therefore, we will not ship primary structural
parts, such as a cabinet head or main cabinet body for repair in the field.
• Take photographs of the damaged packaging prior to opening the boxes.
If this is not possible, make note of key points, such as whether the equip-
ment is on a pallet, if the banding is intact, how the boxes are damaged,
etc. Keep all of the packaging for inspection by the shipping company.
• If you unpack the equipment, take photographs of the damaged equipment.
If this is not possible, make note of the damages.
• You must file a claim with the shipper for shipping damages immediately
after reporting the damages.
• If possible, call the shipping company before the driver leaves your deliv-
ery site. Make note of the damage on the “receipt of delivery” paperwork.
If this is not possible, call them as soon as possible to report the damage.