AT&T System 85 - Manual (Page 32)

CHAPTER 4. OPERATING PROCEDURES
5.
6.
7.
8.
9.
10.
Press [START] , and dial AAR/ARS access code.
Listen for dial tone or audio.
Dial tone—trunk is connected. Go to Step 9.
Audio (music or recorded announcement)—call is placed in queue because no
outgoing trunks are available. Refer to “Queuing” under “Outgoing Calls” for
information on how to handle the call.
If you use direct trunk group selection to select a trunk, do Step 7. If you do not use
direct trunk group selection, go to Step 8.
Press direct trunk group select button.
Listen for dial tone or audio.
Dial tone—trunk is connected. ANS light goes on. Go to Step 9.
Audio (music or recorded announcement)—call is placed in queue because
outgoing trunks are available. Refer to “Queuing” under “Outgoing Calls”
information on how to handle the call.
Press [START] , and dial Trunk Group access Code.
Listen for dial tone or audio.
Dial tone—trunk is connected. ANS light goes on.
Audio (music or recorded announcement)—call is placed in queue because
outgoing trunks are available. Refer to “Queuing” under “Outgoing Calls”
information on how to handle the call.
Dial the outside number.
no
for
no
for
Listen for ringback tone. ANS light goes on at this point if you used AAR/ARS to
connect a trunk.
Press [RELEASE] .
Display light goes off. PA light goes on. Caller is connected to the outside number.
Extending an Incoming Trunk Call to an Automatic Call Distribution (ACD) Queue
If your company has a high volume of incoming calls, ACD can give your company balanced
distribution of calls. This feature allows incoming calls to be routed directly to specific
groups of voice terminals called splits. You may be asked to extend a call to an ACD group.
Calls to an ACD group are queued until an agent in the group is available to answer.
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