AT&T System 85 - Manual (Page 52)

CHAPTER 4. OPERATING FEATURES
Attendant Release Loop (ARL) Timed-Reminder Interval Change
Allows you to change the ARL timed-reminder interval. The interval can be set, using the
System Management Terminal (SMT) (System 85) or the Manager
II terminal (Generic 2),
from 2 through 98 seconds. You can change the length of the interval in 2-second
increments.
To change the ARL timed-reminder interval:
1.
2.
3.
4.
5.
Press an idle loop button.
ATND light goes on. PA light goes off.
Press [START] .
Listen for dial tone.
Dial Timed-Reminder Interval Change Code.
Listen for dial tone. Display shows the current timed-reminder interval.
If interval is less than 10 seconds, dial new timed-reminder interval
must be entered). (leading zero
Listen for confirmation tone. Display shows the new timed-reminder interval.
Press [RELEASE] .
Display and ATND lights go off. PA light goes on.
Automatic Call Distribution (ACD)—Attendant
Attendant Release Loop (ARL) feature is disabled on attendant-extended calls to voice
terminals with coverage path assigned where the coverage criteria applies to the call.
When ACD is the coverage point and the attendant does not release a call within 4 seconds,
the attendant is connected to an idle agent position (with the proper connect message). The
call will not queue to the split if all positions are busy. Attendant Call Waiting will wait on the
supervisor position (position 0). If the attendant releases a call within 4 seconds, the call is
placed in queue.
An attendant may be designated as a system supervisor. The system supervisor can
activate/deactivate Call Forwarding on the console for any split (group) of ACD agents.
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