Determining printer problems – HP LaserJet 9000 Printer series User Manual
Page 132
Chapter 5
Problem solving
132
Correcting output quality problems
Determining printer problems
Situation
Solution
A printer cover is open.
Firmly close the printer doors (left, front, and right).
Correct size of paper is not
loaded.
Check paper trays to be sure the correct sizes are loaded as configured. Also, check
that guides are set correctly.
Display is blank, and internal fans
are not running.
Make sure that the printer power is on. Press all the keys to see if one is stuck;
contact your HP-authorized service representative if this does not work.
Messages appear in the display.
See
“Understanding printer messages” on page 103
.
Paper is jammed in the printer.
Check for paper jams (See
Paper tray is out of paper.
Load paper. (See the introduce guide on the product CD, or go to
Printer display is in the wrong
language or displays unfamiliar
characters.
Reconfigure the control panel display language. See the star t guide, or press
while simultaneously pushing the power switch ON. Hold
until
SELECT LANGUAGE
appears, then release
. Use
and
to select the desired language. Press
to save your selection. The control panel display will indicate the printer is ready to
use. If the new language does not appear in the display, you might not have pressed
to save your new selection.
Printer is not turned on.
Press the printer control button to turn the printer on (button in).
Printer is not working at all.
Plug the AC power cord firmly into the grounded power receptacle and into the
printer. (Be sure the power source is energized.)